Citizens Advice Newcastle is a local charity. We have been helping local people since 1939. All our advice is free, confidential and independent. Contact us Freephone, e-mail, webchat, text messaging and at our Walk-In centre at City Library.
Our team of specially trained staff and volunteers offer advice on almost any issue - including money, debt, benefits, housing, immigration, employment, consumer issues, family problems, social care and health services. Our Walk-In advice centre sessions are now open 10 - 12, Monday - Friday. No appointment needed. We are currently short of volunteer advisors, so our services are restricted.
Are you thinking of retiring? You can help improve the Department for Work and Pensions retirement services by sharing your experience of them.
Citizens Advice Newcastle make a record of every inquiry brought to us. This adds up to a huge wealth of information about the problems people experience. We work proactively to prevent similar problems happening to others.
Citizens Advice Newcastle are always looking for enthusiastic and committed new volunteers. Volunteering with us is a great way to use your skills and experience to help others. You will learn new things every day, make new friends and be part of a great team.
Citizens Advice Newcastle can support you to make a new claim for Universal Credit, from opening your account to receiving your first full payment.