Citizens Advice Newcastle is a local charity providing free, confidential, independent and impartial advice to people who live or work in the City.
Our team of over 80 specially trained volunteers and 23 staff offer advice on almost any issue - including money, benefits, housing, immigration, employment, consumer issues, family problems, social care and health services.
We have had a spate of telephone frauds from offenders claiming to be from the Metropolitan Police.
The latest annual report from Citizens Advice Newcastle is now available for download in PDF format.
Citizens Advice Newcastle is sharing tips on how people can best prepare for making a Universal Credit application so they can be paid on time. This follows the release of a new report from national Citizens Advice which finds a third of people who were helped by the charity struggle to provide the evidence needed to finish off their Universal Credit application.
People need to be on their guard against financial and legal scams following a rise in cases reported to the Citizens Advice consumer service. Citizens Advice Newcastle is now showing people how to spot scams as it launches Scams Awareness Month.
Researchers at Newcastle and Durham University have produced research which investigates how access to digital forms of credit are changing people's use of credit and their understanding and experiences of indebtedness.
The number of people in the North East with mental health problems who use Citizens Advice reached 7,000 last year.
Our volunteers come from all sorts of backgrounds and help with everything we do. Could you join them?