Free, confidential and independent advice by phone, e-mail, webchat and at our Walk-In Advice Centre sessions

Call our Adviceline FreePhone on 0808 278 7823 or make a self-referral.

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Citizens Advice Newcastle

Providing free, confidential, independent and impartial advice to people in the City.

Citizens Advice Newcastle is a local charity.  We have been helping local people since 1939.   All our advice is free, confidential and independent.  Contact us  Freephone, e-mail, webchat, text messaging and at our Walk-In centre at City Library.

Our team of specially trained staff and volunteers offer advice on almost any issue - including money, debt, benefits, housing, immigration, employment, consumer issues, family problems, social care and health services. Our Walk-In advice centre sessions are now open 10 - 12,  Monday - Friday.  No appointment needed.  We are currently short of volunteer advisors, so our services are restricted.

How To Get Help

Contact Us Today

Latest News

Have Your Say on Pensions

Are you thinking of retiring?   You can help improve the Department for Work and Pensions retirement services by sharing your experience of them.    

Read This Article

Read More News


Campaigning for changes in policies and services.

Citizens Advice Newcastle make a record of every inquiry brought to us. This adds up to a huge wealth of information about the problems people experience. We work proactively to prevent similar problems happening to others.

Find Out More

Become A Volunteer

Could you join us?

Citizens Advice Newcastle are always looking for enthusiastic and committed new volunteers. Volunteering with us is a great way to use your skills and experience to help others. You will learn new things every day, make new friends and be part of a great team.

Volunteer Today

Universal Credit

Need help with a new claim?

Citizens Advice Newcastle can support you to make a new claim for Universal Credit, from opening your account to receiving your first full payment.

Get Help

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©2004-2021 Citizens Advice Newcastle. All rights reserved.
Registered Address: 4th Floor, City Library, Charles Avison Building, 33 New Bridge Street West, Newcastle upon Tyne, NE1 8AX. Registered in England number: 2114435. Registered under the Charities Act number: 1135396. Authorised and regulated by the Financial Conduct Authority FRN: 617674

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