Everyone is adapting to the “new normal”. Knowing your rights will help you deal with anything unexpected.
If you’ve got tickets to an event which goes ahead, but you change your mind about going or realise you’re no longer able to go, you have no legal right to a refund.
However, if the event is cancelled, your right to a refund will depend on how you bought the ticket.
If you booked through an official seller and the organiser cancels, moves, re-schedules, or makes the event behind closed doors, you should get a refund.
This is true even if it’s cancelled due to a government ban on large events. If this happens, contact the official seller to find out how you can get a refund.
Here’s how to protect yourself:
I’m a single parent and lost my job during the pandemic. Citizens Advice helped me apply for Universal Credit which has been vital to cover my loss of income. Now I’m very worried about the £20-a-week cut to Universal Credit - I don't know how we'll manage this winter. Is there any other support out there to help plug the gap?
If you're on a low income or unemployed, you might be able to get help with some of the costs of sending your child to school, including school meals, transport and uniform. It’s always worth talking to your local Council to see what support is available as some of their resources and offerings can differ.
Children in Reception, Year 1 and Year 2 automatically get free school meals. If you have older children you can apply for free school meals if you get certain benefits. In your case as you’re on Universal Credit and you applied after 1 April 2018 you would be eligible if you earn less than £7,400 a year without benefits. You can see the full list of eligibility requirements on the Citizens Advice website.
To apply for free school meals you need to contact your Council. You can do this at: www.gov.uk by typing your postcode in.
If your children are aged between five to 16, your local Council might offer free or lower cost transport if you don't live near school or your child's unable to walk there. You need to apply to your local education authority for help.
Your local education authority might also be able to help with some other costs, like uniforms, music lessons or trips and activities. There may also be local charitable schemes to help with these costs. It is worth checking with the school to see if it knows of any. Schools can also sometimes also help with finding secondhand uniforms.
If your child is staying in education after year 11, you must tell HMRC’s Child Benefit Office if you want to continue receiving child benefit and any extra support for children within means-tested benefits. When your child turns 16, HMRC will send you a letter asking whether your child will stay in education or training. You must reply to this letter to keep getting Child Benefit.
We get lots of complaints about traders. Here are some steps you should take when choosing one:
If you have a problem with a contractor, and you’re not sure what to do or where to go, call the Citizens Advice consumer helpline: 0808 223 1133.