Citizens Advice Newcastle always aims to provide a high quality advice and information service to meet your needs. Please let us know what you think of our services. We value your feedback and it helps us to keep improving them.
We love it when we get things right. We will pass your compliment on to the volunteers and staff involved, and share it as best practice.
If we can improve our services, we want to know about it. Please contact us with the ideas you have about what we can do better.
We're sorry if we didn't meet the high standards we set ourselves. Complaints help us to learn how and why we've gone wrong. They help us to change the way we work so that we don't make the same mistake again.
Write To Us At:
Citizens Advice Newcastle
Charles Avison Building,
33 New Bridge Street West,
Newcastle upon Tyne,
Phone: 0191 229 2750
All complaints will be logged. Written complaints will receive an acknowledgement within 5 working days. We aim to investigate complaints properly, and provide a reply within ten working days. This will set out how we dealt with the complaint and what we have decided to do about it.
If you're not satisfied with our response to your complaint, you can then write to the Chair Of Trustees. They will decide if any further action is needed to resolve the situation.
If your complaint is about debt advice you have had from us, and you are not satisfied with our response, you may be able to ask the Financial Ombudsman to review your complaint. You can contact the Financial Ombudsman Service:
Financial Ombudsman Service,
London E14 9SR
0800 023 4567 free from landlines and mobiles
We value your feedback and it helps us to keep improving!