How Did We Do?
Citizens Advice Newcastle always aims to provide a high quality advice and information service to meet your needs. Please let us know what you think of our services. We value your feedback and it helps us to keep improving them.
Please tell us:
If we've provided a great service
We love it when we get things right. We will pass your compliment on to the volunteers and staff involved, and share it as best practice.
If you have any suggestions for improvements
If we can improve our services, we want to know about it. Please contact us with the ideas you have about what we can do better.
If you're unhappy with our services
We're sorry if we didn't meet the high standards we set ourselves. Complaints help us to learn how and why we've gone wrong. They help us to change the way we work so that we don't make the same mistake again.
How To Send Us Your Feedback
Write To Us At:
Citizens Advice Newcastle
4th Floor,
City Library,
Charles Avison Building,
33 New Bridge Street West,
Newcastle upon Tyne,
NE1 8AX
Phone: 0191 229 2750
Complaints Procedure
All complaints will be logged. Written complaints will receive an acknowledgement within 5 working days. We aim to investigate complaints properly, and provide a reply within ten working days. This will set out how we dealt with the complaint and what we have decided to do about it.
If you're not satisfied with our response to your complaint, you can then write to the Chair Of Trustees. They will decide if any further action is needed to resolve the situation.
Financial Ombudsman
If your complaint is about debt advice you have had from us, and you are not satisfied with our response, you may be able to ask the Financial Ombudsman to review your complaint. You can contact the Financial Ombudsman Service:
By Post:
Financial Ombudsman Service,
Exchange Tower,
Harbour Exchange,
London E14 9SR
By Phone:
0800 023 4567 free from landlines and mobiles
Email:
complaint.info@financial-ombudsman.org.uk
Website:
www.financial-ombudsman.org.uk
We value your feedback and it helps us to keep improving!
©2004-2023 Citizens Advice Newcastle. All rights reserved.
Registered Address: 4th Floor, City Library, Charles Avison Building, 33 New Bridge Street West, Newcastle upon Tyne, NE1 8AX. Registered in England number: 2114435. Registered under the Charities Act number: 1135396. Authorised and regulated by the Financial Conduct Authority FRN: 617674
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