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Why Volunteer

Why Volunteer

All sorts of people volunteer for many different reasons, but one thing that unites them all is that they find it challenging, rewarding and varied.

Volunteering provides an opportunity to learn new skills and to develop existing ones:

  • Our adviser training is accredited by the Open College Network, and is respected and valued throughout the advice sector.
  • Each role will enable you to develop specific expertise. For example, you might improve your people skills in customer services,  learn how to use ICT better, or  develop research skills as a campaigner.
  • In any role, you will develop your skills in a number of key areas, like communication and dealing with the public, as well as increasing your self-confidence through practical hands-on experience.
  • There are opportunities for everyone to develop – you never stop learning!

It’s also a chance to put the skills and experience you have to good use helping others.We need people of all ages and backgrounds.

For many people, the best thing about volunteering for Citizens Advice Newcastle is getting to meet a wide range of people and making new friends. There is a real team spirit here, and we provide a supportive environment to make sure that you get the most out of your time with us.

Some roles are more flexible than others.  We’ll do our best to find a role for you that fits in with your interests, and we’ll be as flexible as possible so that you can volunteer at the times that suit you best.

You may find that Citizens Advice Newcastle deal with issues close to your heart.  Many of our clients are struggling with poverty and ill health.  Occasionally we  see people who have been the victims of abuse, including domestic violence,  co-ercive control, modern day slavery and even human trafficking.  This can be stressful for everyone involved,  but we have a team of specially trained staff and direct contact with external specialists to help.  Our advice can be a lifeline for our clients, and volunteering with us is a chance to make a real difference.   You'll be part of a national network, improving the lives of millions of people and influencing the development of national and local policies and services.

We will cover any travel costs incurred by volunteering, up to a maximum level. You will also have free tea and coffee  -  and a chocolate biscuit or two!  

Is it time you gave yourself a new challenge?

What should I do next?

We hope that what you’ve read so far has answered some of your questions about volunteering with us, and  that you’re still interested in joining us!

  • If you want to know more, please email or click on contact us . We will be happy to answer any questions, and may be able to arrange an informal visit to our office at City Library  for a chat and to tell you more about volunteering opportunities available here. 
  • Plelase complete  the attached application form and return it to us.  We will contact you and invite you for an interview, giving us all the opportunity to decide whether the role you’ve chosen is right for you.
  • If you are successful after interview you will receive a full induction, including on-line training.

Thanks for your interest in volunteering with us, and for taking the time to read this information.We look forward to welcoming you to Citizens Advice Newcastle

Citizens Advice Newcastle is committed to equality and diversity for everyone. We have a strict zero tolerance policy in place for any racist, sexist or other abusive or discriminatory behaviour.   We actively welcome volunteers of all ages from a wide range of different backgrounds. We are a Living Wage Employer, Mindful Employer and Disability Confident Employer

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Registered Address: 4th Floor, City Library, Charles Avison Building, 33 New Bridge Street West, Newcastle upon Tyne, NE1 8AX. Registered in England number: 2114435. Registered under the Charities Act number: 1135396. Authorised and regulated by the Financial Conduct Authority FRN: 617674

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