Meet The Team

Kiran Narang-Singh

Home Digital adviser

Kiran works from home advising people digitally.

Claire Mulgrove

Home Energy Adviser

Claire is completing her apprenticeship with us, specialising in customer services for people with home energy problems.

Susan Wakenshaw

Customer Service Adviser

Susan assists with the smooth running of all our advice sessions and client casework support

Linda Mael

Senior Customer Service Adviser

Linda helps to manage our customer services functions. She has been with the service for over 17 years.

Larissa Whitfield

Home energy Adviser

Larissa has been with the organisation for a number of years she started with us a debt and money adviser and has now moved over to energy advice.

Tracy Armstrong

Chief Officer

Tracy Armstrong is the head of the organisation. She has been with the service since 1994.

Peter Wilson

Advice Service Manager

Peter Wilson is an Advice Service Manager, and he has been with the service since 2011.

Claire Iredale

Head of Customer Services

Claire Iredale heads up our Customer Services, and she has been with the charity since 1992.

Lesley Childs

Advice Service Manager

Lesley Childs is our Advice Service Manager, and she has been with the bureau since 2000.

Lynne Hunter

Energy Team Manager

Lynne has been with the organisation for a number of years starting as a Home energy Adviser and then moving on to being the energy Team Manager

Sylvia Campbell

Family Welfare Adviser

Sylvia is our Family Welfare Adviser and she attends outreach sessions at AFC - Benwell and Walker Foodbank

Gayle Purves

Welfare Adviser

Gayle has been with the organisation a number of years. She came to volunteer with us over 7 years ago and became a paid staff member working first as a financial capability adviser and now as a Welfare Adviser on our Reducing Child Poverty Project.

Denise Telfer

Home Energy and Benefits Adviser

Denise is our Home Energy Advisor with a particular interest in helping people with health problems

Hannah Cooper

Research and Campaigns Manager

Hannah works in partnership with other local Citizens Advice Offices, Universities, Government Departments, local MPs and local authorities, to improve social policies and welfare support for our clients

Lauren Mills

Technical Debt Supervisor

Lauren started with the organisation in May 2022 and supervises the quality of advice in our debt and money advice team

Abigail Watson

Debt and Money Adviser Trainee

Abi is a recent addition to the Debt team and is training to be a Debt and Money Adviser

Fred Banks

Debt and Money Adviser Trainee

Fred started with us last year as a Benefits and Money Adviser with our wise steps project, he is now training to be a debt and money adviser with our debt team.

Georgia Blenkinsop

Debt and Money Adviser Trainee

Georgia is a recent addition to the Debt team and is training to be a Debt and Money Adviser

Ellie Muddiman

Home Energy Adviser

Ellie is our newest member of staff she provides energy advice to our clients along with some home visits and group work with particular emphasis on vulnerable customers