Call 0800 448 0721 9-5, Monday-Friday for advice and support with your home energy costs.
Demand for our assistance with the Household Support Fund is extremely high and we are currently unable to take any new referrals until further notice.
Citizens Advice Newcastle is a local charity. We have been helping local people since 1939. All our advice is free, confidential and independent. Contact us Freephone, e-mail, webchat, text messaging and at our Walk-In centre at City Library.
Our team of specially trained staff and volunteers offer advice on almost any issue - including money, debt, benefits, housing, immigration, employment, consumer issues, family problems, social care and health services. Our Walk-In advice centre sessions are open 10 - 12, Monday - Friday. No appointment needed. We are currently short of volunteer advisors, so our services are restricted.
We're looking for someone to supervise a team of paid and volunteer advisers, mentor new paid staff and volunteers, and supervise advice sessions.
Citizens Advice Newcastle make a record of every inquiry brought to us. This adds up to a huge wealth of information about the problems people experience. We work proactively to prevent similar problems happening to others.
Citizens Advice Newcastle are always looking for enthusiastic and committed new volunteers. Volunteering with us is a great way to use your skills and experience to help others. You will learn new things every day, make new friends and be part of a great team.
We value your feedback and it helps us to keep improving. Please tell us if we've provided great service, if you have any suggestions for improvements, or, if you're unhappy with our services.