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Contact Us

Advice Line (Free Phone):

0808 278 7823

10am - 4pm Monday - Friday

Self Referral Service:

Click here to make a self referral

Web Chat

Click here to chat online

"Walk-In" Advice Sessions at City Library:

10am - 12pm Monday - Friday on the 4th Floor of the City Library

Information for Contacting Us

You can also contact us in the following ways:

For advice on any issue, please telephone: 0808 278 7823 or use our self referral service

For Home Energy Advice via our Energy Affordability Line:

Phone: 0800 448 0721

or use our self-referral service

For Debt Advice, please use our self-referral service

For advice on Universal Credit, please phone: 0800 144 8444

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Registered Address: 4th Floor, City Library, Charles Avison Building, 33 New Bridge Street West, Newcastle upon Tyne, NE1 8AX. Registered in England number: 2114435. Registered under the Charities Act number: 1135396. Authorised and regulated by the Financial Conduct Authority FRN: 617674

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