Professional Referrals

Terms & Conditions

Email Security

E-mail is a way of making a general enquiry but it is not a secure way of sending personal information. Citizens Advice makes every effort to ensure the security and integrity of emails on our system. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information after we receive it, Citizens Advice cannot ensure or guarantee the security of information when it is being transmitted.

Confidentiality and Data Protection

Citizens Advice Newcastle is covered by the Data Protection Act and is a member of Citizens Advice which electronically processes the personal information. Citizens Advice will treat your personal information as confidential. Your personal details will not be given to anyone without your expressed permission to do so.

Under the Data Protection Act we need your consent to store your personal details. By using our email service you agree to the following statement: ‘I give my consent for the Citizens Advice service to process and use my personal information. I understand that this information will be kept confidential to the Citizens Advice service’.