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How Citizens Advice Works

How Citizens Advice Works

Citizens Advice Newcastle help people resolve their legal, money and other problems by providing free, independent and confidential advice, and by influencing policymakers.

Citizens Advice Newcastle is a local registered charity, managed by a voluntary Trustee Board.  In normal times, most of our advice is provided by a team of around 50 specially trained volunteers, together with 24 paid staff, many of whom are part-time.  During the current Covid-19 pandemic our services continue to be restricted.  We are funded from a variety of sources, including the Money and Pensions Service, Newcastle City Council, Northern Powergrid, and various charities and trusts.   

We are able to help people with just about any problem, including debt, benefits, housing, employment, consumer issues, relationships, family matters, health, education, discrimination, immigration and the law.

We know that one problem is often the cause or result of another, so rather than addressing one single problem we look at a client’s overall situation, to assess the best way we can help. This way, other potential problems can be identified early or avoided altogether.

We are a member of the national Citizens Advice service, which provides the extensive information system we use to advise clients and sets standards for advice, training, equality, diversity,  and accessibility.

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©2004-2023 Citizens Advice Newcastle. All rights reserved.
Registered Address: 4th Floor, City Library, Charles Avison Building, 33 New Bridge Street West, Newcastle upon Tyne, NE1 8AX. Registered in England number: 2114435. Registered under the Charities Act number: 1135396. Authorised and regulated by the Financial Conduct Authority FRN: 617674

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