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Energy Advice

Energy Advice

Energy Affordability Line, funded by Northern Powergrid.

Northern Powergrid

How to get in touch for energy advice

If you require energy advice or need help with an energy issue that you need resolved, live in either Newcastle or the North-East, please call one of our specialist energy advisers for free on:

Call: 0800 448 0721

Our friendly team of advisers can assist with your query and offer you energy advice over the phone.

You can also use our Energy Affordability webchat service. (A chat icon will appear on the bottom right hand corner of the screen when there is an adviser available to take a chat. Please click on this icon to begin)

How we can help?

Our Energy Advice Service, funded through Northern Powergrid, covers both residents who live in Newcastle and also the wider North-East region. It is dedicated to helping combat fuel poverty and provides one-to-one advice and support to people experiencing difficulties with their energy costs or who are at risk of fuel poverty. 

Energy Advice on offer: 

  • Assist with complaints to fuel suppliers and the Energy Ombudsman.
  • Finding the cheapest fuel supplier and tariff.
  • Understanding your bill or tariff.
  • Accessing grants, such as the Warm Home Discount or insulation and other energy efficiency measures.
  • Information about the Smart Meter roll-out.

The Priority Services Register

The Priority Services Register is a scheme that offers extra help and services to those who are either of pensionable age, suffer from long-term ill health, have a child under the age of 5, are registered disabled or have a hearing/visual impairment.

If you think you may be eligible, you can apply online by following this link – Priority Services Register.



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