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Energy Advice

Specialist Energy Advice, funded by Northern Powergrid.

Northern Powergrid

How to get in touch

If you have an energy issue, please call one of our specialist energy advisers on 0370 145 1450 or email –

They can assist with your query and offer you an appointment or advice over the phone.

How we can help?

Our Energy Advice Service, funded through Northern Powergrid, is dedicated to helping combat fuel poverty and provides one-to-one advice and support to people experiencing difficulties with their energy costs or who are at risk of fuel poverty.  

  • Assist with complaints to fuel suppliers and the Energy Ombudsman.
  • Finding the cheapest fuel supplier and tariff.Understanding your bill.
  • Accessing grants for insulation and other energy efficiency measures.
  • Information about the Smart Meter roll-out.

The Priority Services Register

The Priority Services Register is a scheme that offers extra help and services to those who are either of pensionable age, suffer from long-term ill health, have a child under the age of 5, are registered disabled or have a hearing/visual impairment.

If you think you may be eligible, you can apply online by following this link – Priority Services Register.


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Registered Address: 4th Floor, City Library, Charles Avison Building, 33 New Bridge Street West, Newcastle upon Tyne, NE1 8AX
Registered in England number: 2114435. Registered under the Charities Act number: 1135396

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