Has your parcel been lost, damaged or delayed

You might be able to claim compensation from the delivery company that sent your item - for example, Royal Mail, Evri or DPD. How much money you can get depends on how the item was sent and what the problem is.

You can also complain to the delivery company about their service at any time. You don’t have to make a complaint to be able to claim compensation.

For further information see Problems with Parcels