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Web Chat

This web chat service is run by the National Citizens Advice website. More information can be found on the National Citizens Advice website

To start a web chat, click on the ‘Start Chat’ button below. If a button isn’t showing then the service isn’t available right now (it’s usually available between 10am and 4pm, Monday to Friday). Please check out alternative contact options on our advice page or come back later.



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Registered Address: 4th Floor, City Library, Charles Avison Building, 33 New Bridge Street West, Newcastle upon Tyne, NE1 8AX
Registered in England number: 2114435. Registered under the Charities Act number: 1135396

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