Opening Times over the Festive Period

Our self /digital referrals are closed from 12 noon on Tuesday 23 December 25 until 9.00 am Monday 5 January 26. 

Please note no responses from us will be made during this period and we ask that you make a new referral to us when we re-open on Monday 5 January 26.

Our face to face service will close at 12.00pm on Wednesday 24 December 2025 and will re-open on Monday 5 January 26 at 10.00 am.

Debt Advice

Please contact Citizens Advice Debt Helpline on 0800 240 4420 they are open the following dates over the Christmas Period: 

24 December 25 - 9.00  am to 1.00 pm 
25 December 25 - CLOSED
26 December 25 - CLOSED
27 December 25 - 9.00 am to 1:30pm
29 December 25 - CLOSED 
30 December 25 - 9.00 am to 8 pm
31 December 25 - 9.00 am to 8pm

 
Energy Advice

Please contact our Consumer Helpline on 0800 223 1133 they are open the following dates over the Christmas period

24 December 25 - 9.00  am to 1.00 pm 
25 December 25 - CLOSED
26 December 25 - CLOSED
27 December 25 - 9.00 am to 1.00 pm
29 December 25 - 9.00 am to 5.00 pm
30 December 25 - 9.00 am to 1.00 pm
31 December 25 - 9.00 am to 1.00 pm

 
We also advise you contact your own energy provider for credit if we are unavailable. 

 
Holiday Food Support

Please see the link below for  free and low-cost meals, community cafés, warm spaces, food pantries, social supermarkets, Newcastle Foodbank sessions, and Christmas Day and Boxing Day meals, covering the period 15 December to 2 January.

https://www.foodnewcastle.org/holidayfoodsupport2025/ or https://www.gatesheadfoodpartnership.co.uk/don-t-eat-alone-this-christmas

Food Vouchers

Please see link below for the Trussell Trust - we have not been notified of their opening times over the Christmas period.

Get emergency food | Trussell