Adviser/Trainee

Job Vacancy: Adviser/Trainee

Salary: £27,389 - £27800 (depending on experience)

Hours: 37 per week

Location: Newcastle upon Tyne

Citizens Advice Newcastle is a well-established charity supporting over 8,000 clients a year across the City. We are seeking to appoint an Adviser/Trainee Adviser to provide high quality information, advice and support to people who need our help.

We are seeking to appoint two advisers: one to work with our energy team providing advice on fuel poverty, tariffs and energy efficiency funded by Northern Powergrid and one to work with families providing welfare advice, including support with benefits, income maximisation, Housing and localised social welfare funded by The National Lottery.  In this role you will deliver face to face, telephone and digital advice across the city in schools and community settings.

Ideally you will have some experience of giving advice or support, and of working with vulnerable clients. You will be committed to excellent client care, highly organised and self-motivated, able to maintain high advice quality standards. Full Training can be provided.

We particularly welcome applications from people with disabilities and those from Black, Asian and Minority Ethnic backgrounds, as these groups are currently underrepresented in our workforce.

For more information and an application pack, please contact Linda Mael, Senior Customer Services Adviser, tel: 0191 2292750 or linda@newcastlecab.org.uk

Closing date for applications: 17:00 Friday 22 May 2026.