We're having three advice days in Kenton soon. If you have a problem, and would like our friendly, free and independent advice, you are welcome to come along to see us.
Local Citizens Advice Offices in the North-East (Newcastle, Northumberland, South Tyneside, Gateshead, Sunderland and County Durham) have conducted joint research into the impact on claimants of the 5-week wait for Universal Credit. This research examined the barriers claimants had in making a claim for Universal Credit and how they paid for their essential bills during the 5-week wait for their initial payment. The full report can be found here - Impact of Claiming Universal Credit
A summary of this report can be found here - Summary Report
Third year law students from Northumbria University are joining us on placements shortly to help us with our advice services
. Our exciting New Partnership with national charity Meso UK
In the last year, Citizens Advice consumer service has dealt with almost half a million consumer-related issues like faulty washing machines, undelivered parcels and fake designer goods. Over 50,000 of these were during November 2018, by far the busiest month for the consumer service.
Citizens Advice Newcastle began on 4 September 1939, as part of the War effort on Tyneside. We have been providing free, confidential and independent advice to local people for 80 years. The Lord Mayor of Newcastle, Councillor David Cook, kindly hosted an afternoon tea celebration at The Mansion House in Newcastle to mark the occasion.
Our Powergrid care team are here to help.
Citizens Advice Newcastle can support you to make a new claim for Universal Credit.
We have had a spate of telephone frauds from offenders claiming to be from the Metropolitan Police.
The latest annual report from Citizens Advice Newcastle is now available for download in PDF format.