We are now accredited as a member of Good Business Charter
Restricted service now in operation.
Local Citizens Advice Offices in the North-East (Newcastle, Northumberland, South Tyneside, Gateshead, Sunderland and County Durham) have conducted joint research into the impact on claimants of the 5-week wait for Universal Credit. This research examined the barriers claimants had in making a claim for Universal Credit and how they paid for their essential bills during the 5-week wait for their initial payment. The full report can be found here - Impact of Claiming Universal Credit
A summary of this report can be found here - Summary Report
Third year law students from Northumbria University are joining us on placements shortly to help us with our advice services
. Our exciting New Partnership with national charity Meso UK
Our Powergrid care team are here to help.
Citizens Advice Newcastle can support you to make a new claim for Universal Credit.
We have had a spate of telephone frauds from offenders claiming to be from the Metropolitan Police.
The latest annual report from Citizens Advice Newcastle is now available for download in PDF format.
Researchers at Newcastle and Durham University have produced research which investigates how access to digital forms of credit are changing people's use of credit and their understanding and experiences of indebtedness.
The number of people in the North East with mental health problems who use Citizens Advice reached 7,000 last year.